{"id":19816,"date":"2021-04-16T09:56:05","date_gmt":"2021-04-16T07:56:05","guid":{"rendered":"https:\/\/dev.epflex.com\/complaint-management\/"},"modified":"2025-12-18T10:34:58","modified_gmt":"2025-12-18T09:34:58","slug":"complaint","status":"publish","type":"page","link":"https:\/\/www.epflex.com\/en\/complaint\/","title":{"rendered":"Complaint Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19816\" class=\"elementor elementor-19816 elementor-19814\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c59a899 e-flex e-con-boxed e-con e-parent\" data-id=\"c59a899\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c463c9 e-flex e-con-boxed e-con e-parent\" data-id=\"1c463c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3adb942 elementor-widget elementor-widget-heading\" data-id=\"3adb942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint registration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a556eb0 elementor-widget elementor-widget-text-editor\" data-id=\"a556eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"vc_row wpb_row section vc_row-fluid grid_section\"><div class=\" section_inner clearfix\"><div class=\"section_inner_margin clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row section vc_row-fluid  grid_section\"><div class=\" section_inner clearfix\"><div class=\"section_inner_margin clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>Your feedback is very important to us \u2013 it\u2019s the only way we can improve! Please let us know your complaints and comments.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9fd784 epflex-form elementor-widget elementor-widget-shortcode\" data-id=\"b9fd784\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"complaint-form\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19800-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"19800\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/19816#wpcf7-f19800-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19800\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19800-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"leftCol\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-411\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"text-411\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-39\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Complaint Number\" value=\"\" type=\"text\" name=\"text-39\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-697\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Article\" value=\"\" type=\"text\" name=\"text-697\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"text-40\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Batch\" value=\"\" type=\"text\" name=\"text-40\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"number-91\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" placeholder=\"Quantity complaint products\" value=\"\" type=\"number\" name=\"number-91\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-118\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Error description*\" name=\"textarea-118\"><\/textarea><\/span>\n\t<\/p>\n\t<p><label>Were there any effects on patients?*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-837\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"checkbox-837\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"checkbox-837\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><b>\n\t\t\t<font size=\"3\"><label>Processing notes<\/label>\n\t\t\t<\/font><\/b><br \/>\n\t\t<font size=\"3\"><label>Please note: do not to include any personal patient data for data protection reasons. Attached documents must be made unrecognisable with regard to the patient's name, patient abbreviations or patient codes. The information you provide will be treated confidentially by us and processed exclusively within the framework of complaints management.<\/label>\n\t\t<\/font>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-521\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Effects on patients\" name=\"textarea-521\"><\/textarea><\/span>\n\t<\/p>\n\t<p><label>Will the complained product be returned?*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-838\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"checkbox-838\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"checkbox-838\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<font size=\"2\">\n\t\t<p><label>*Mandatory fields must be filled.<\/label>\n\t\t<\/p>\n\t<\/font>\n\t<p><label>You can upload files up to 10 MB.<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap dropfiles-791\"><div class=\"cf7-dragandrophandler-container\">\r\n              <div class=\"cf7-dragandrophandler\" data-type=\"jpg|jpeg|png|gif|pdf|doc|docx|ppt|pptx|odt|avi|ogg|m4a|mov|mp3|mp4|mpg|wav|wmv|zip\" data-size=\"10485760\" data-max=\"\">\r\n                <div class=\"cf7-dragandrophandler-inner\">\r\n                    <div class=\"cf7-text-drop\">Dateien hierher ziehen<\/div>\r\n                    <div class=\"cf7-text-or\"><\/div>\r\n                    <div class=\"cf7-text-browser\"><a href=\"#\">Dateien durchsuchen<\/a><\/div>\r\n                <\/div>\r\n                <input type=\"file\" class=\"input-uploads hidden\" multiple>\r\n            <\/div><\/div><input size=\"40\" class=\"wpcf7-form-control wpcf7-dropfiles cf7-drop-upload\" aria-invalid=\"false\" type=\"hidden\" name=\"dropfiles-791\" \/><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-35\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-35\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree that my data from the contact form will be collected and processed to answer my request. The data will be deleted after the processing of your request has been completed. Note: You can revoke your consent for the future at any time by sending an e-mail to Datenschutz-Team(at)epflex.com. Detailed information on the handling of user data can be found in our <a href=\"https:\/\/www.epflex.com\/en\/privacy-policy\/\">privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<\/div>\n<div class=\"rightCol\">\n\t<p>[cf7ic]<br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Senden\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaint registration Your feedback is very important to us \u2013 it\u2019s the only way we can improve! Please let us know your complaints and comments.<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-19816","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint Management - EPflex<\/title>\n<meta name=\"description\" content=\"Your satisfaction is important to us. 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